We have a 30-day return policy, which means that you can return the product within 30 days after receiving the product. No questions asked and no cancellation charges were transferred
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@thegreytechnologies.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@thegreytechnologies.com.
Important Note:
If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items.
Please note that if the returned products are not packed in the original packaging, or the installed products have broken, we will charge you a replenishment fee.
Return shipping fee:
Customers are responsible for the shipping costs of returning a product for a change of mind or exchange.
However, the company will be responsible for shipping costs for damaged or defective items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellations:
As long as the order has not been sent for picking and packing in our warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organizing a return. Do note that once the order has left our warehouse, postage back to us will not be covered. You'll have to pay return shipping and there is no restocking fee.
Received the Wrong Product:
We follow careful order-picking procedures to ensure every product in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to info@thegreytechnologies.com indicating your order details. We will, upon request, send you the correct item or issue a full refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@thegreytechnologies.com.
Late or missing refunds (if applicable)
1. If you have not received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and you still have not received your refund yet, please contact us.
Contact Information:
Phone Number: +1 213 260 4315
Email: info@thegreytechnologies.com