You guys have shown us so much love and trust and that's why we want to be completely transparent with you.
We know that we talk a big game about customer satisfaction , quality control , product excellence , customer support and we do abide by them . But then also we have some flaws and drawbacks which we are unable to solve at the current moment and we just wanted to share them with you and hope that you understand !!!
We really apologise for our long shipping times but there is a reason for it and we want to share it with you . In the electronics industry , the chances of damaged product , fake product or used product are very high ( Around 28% ) . And that's why when we started the company , we wrote a policy that we would never franchise our products nor we would involve any middlemen selling them .So as a part of the quality control programme , all our inventory is stocked and dispatched from The Grey Technologies Headquarters Warehouse in Singapore . Because of this we are able to maintain complete supervision and authenticity of our products. All our goods are first checked , verified and approved here and then they are dispatched to your country via International Shipping which takes time . And this is the reason our goods take 15 - 18 days to arrive. We again apologise for the inconvenience and we hope you can understand that
Around 80% of our manufacturers are in USA , Britain and Singapore . But some time , to keep the product prices under control we have to reach out to the Chinese Manufacturers and that is the reason , some of the products you receive have their instruction manuals and warranty card in Chinese .
But if you have any problem regarding the usage or application of product , just drop a message and a member from our creative team will call you and explain you how to use the product or whatever problem you are facing . We all have detailed knowledge of all our products so don't worry , we will easily solve your problem
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